Refund & Payment Policies

Refund eligibility during the first 15 days

Students may request a fee refund within the first 15 calendar days from the commencement of their enrolled batch.

The refund will be calculated on a pro-rata basis according to the number of classes conducted in that batch. The fee attributable to classes already conducted will be deducted from the total program fee, and the remaining eligible amount will be refunded.

The calculation uses the student's applicable program fee, total scheduled classes, and number of classes conducted—not the number of classes the student attended.

Refunds after 15 days

After the first 15 calendar days from the commencement of the enrolled batch, no fee refund will be provided, including cases of voluntary withdrawal, discontinuation, or dropout.

Please review the curriculum, schedule, fee structure, and program expectations before enrolling.

Refund request process

Contact our official support channel or your concerned program representative and provide:

• Registered name
• Registered email address
• Program name and batch details
• Payment reference or transaction details

The team will verify the enrolment and payment records before processing an eligible request.

• Students may request a transfer to another upcoming batch, subject to availability and approval.
• No additional batch-transfer fee will be charged when the fee structure of the destination batch is the same as that of the student's enrolled batch.
• If the destination batch has a different fee structure, any applicable fee difference must be communicated to the student and agreed upon before the transfer is confirmed.
• Transfers are subject to seat availability, program compatibility, and scheduling considerations.
• A batch transfer does not automatically create a new refund entitlement or reset the original refund eligibility period.

Revision classes conducted as part of an ongoing batch are completely free of additional charges for eligible enrolled students.

• Revision classes help students revisit concepts and reinforce learning.
• No separate revision-class fee will be charged when students attend revision classes provided within an ongoing batch.
• Revision classes do not constitute a separate paid program or automatically include additional courses or services outside the original enrolment.

• Fees are charged according to the program, course, or services selected at enrolment.
• If a student does not opt for an additional course or service, no fee for that unselected item should be added to their enrolment.
• Any additional paid course, service, or upgrade must have its fee and applicable terms communicated before the student agrees to purchase it.
• Not opting for an additional course or service does not automatically make the student eligible for a refund of the original program fee.

For accurate payment tracking and faster reconciliation, students are encouraged to pay through the official payment gateway available via the ‘Enrol Now’ button on our website.

• UPI through the payment gateway
• Credit and debit cards, where supported
• Other payment methods available through the payment gateway
• NEFT
• RTGS
• IMPS
• Direct bank transfer, subject to instructions from the concerned representative

Direct bank transfers

If you prefer to pay directly to our bank account, please contact the concerned program representative to obtain the official bank account details and payment instructions. Please do not transfer funds to any account unless its details have been verified through an official Applied AI Lab representative.

Share your transaction reference or UTR number and enrolment details with the representative to facilitate reconciliation.

• After a successful fee payment, students should receive a confirmation email within 24 hours.
• The email should contain the student's enrolment details, program information, payment amount, payment reference, and other relevant transaction details, where available.
• If the email is not received within 24 hours, students should contact the concerned program representative with their payment reference or transaction details.
• Students should retain their payment receipt or transaction reference until the payment has been confirmed and reconciled.

Students enrolled under an instalment payment plan are expected to pay each instalment on or before its specified due date.

• Students should follow the payment schedule communicated during enrolment.
• Delayed or overdue instalments may affect access to live classes, learning platforms, course materials, or other program facilities, in accordance with the applicable enrolment terms.
• Students anticipating difficulty meeting a deadline should contact the concerned representative before the due date.
• Revised payment arrangements must be confirmed in writing.
• Students should not assume a deadline has changed without confirmation.

• Students who discontinue or drop out within the first 15 calendar days from batch commencement may request a pro-rata refund, subject to the refund policy and verification of classes conducted.
• After the 15-day refund eligibility period, no fee refund will be provided for voluntary withdrawal, dropout, or discontinuation.
• Non-attendance, failure to participate in classes, or a change in personal circumstances does not automatically extend the refund eligibility period.
• Students should contact the concerned representative if they wish to discontinue or discuss a possible batch transfer.

• Fee transparency: Students should review the applicable fee, curriculum, duration, class schedule, and payment terms before enrolment.
• Payment records: Payments are subject to verification and reconciliation against official transaction records.
• Duplicate or failed payments: Students who believe they have been charged more than once or whose payment status is unclear should contact the concerned representative with transaction details.
• Policy applicability: This policy applies to enrolments with The Applied AI Lab, subject to the specific terms communicated for the relevant program.
• Policy updates: Future changes should be communicated transparently. They do not automatically apply retrospectively to existing enrolments.
• Statutory rights: Nothing in this policy waives or excludes rights or remedies that cannot legally be excluded under applicable law.